The National Telecommunications Authority in Sierra Leone (NaTCA) has slammed a $1 million fine on Orange (Sierra Leone), a popular telecom provider for failing to meet required service quality benchmarks.

This move underscores NaTCA's commitment to ensuring reliable and affordable internet access for all. The agency’s Director General, Mr Amara Brewah announced that the regulatory agency took the decisive step to uphold service quality standards within the telecommunications sector. Brewah, affirmed that the fine levied against Orange Sierra Leone would serves as a stark reminder to all service providers expected to prioritize quality and reliability. NaTCA’s actions, he said aims at safeguarding the interests of citizens, government institutions, and investors by holding telecom operators accountable for lapses in their obligations.

“Quality internet is not a luxury; it’s a necessity,” Brewah emphasized, adding that NaTCA’s regulatory measures are integral to fostering consumer trust and promoting sustainable growth in the sector”.

“This regulatory action sends a clear message to all operators: compliance with service quality standards is non-negotiable. NaTCA’s proactive stance aligns with its broader mandate of driving digital transformation, fostering competition, and ensuring affordability in the telecommunications industry”.

Industry watchers are unanimous in agreeing with the penalty slammed on the telecom company. According to those that expressed opinions on the matter, the fine would help telecom operators reflect on their operations and the kind of service being offered to their customers. They acknowledged it to be a significant penalty which can hurt the company’s finances, nonetheless they believe NaTCA’s action would jolt telecom providers into devising means to enhance their service delivery. NaTCA believes it is an opportunity for the company—and others in the industry—to reassess and enhance their performances in terms of service delivery to consumers. “Improved quality standards will not only benefit consumers but also strengthen the sector’s reputation, attracting investment and innovation”.